The Damokles Group of Companies, including its subsidiaries and connected companies, manages the www.Travolounge.com website and mobile application (the "Site"). By accessing and/or using any portion of the Site, you indicate that you have read and understood the Terms of Use ("Terms") and all other terms and conditions applicable to the Site as referenced in these Terms and that you agree to be bound by them. You may not access or use any portion of the Site if you do not agree to be bound by these Terms. These Terms form a legally enforceable agreement between you, the user ("you" or "your"), and Travolounge. To use this website, you must be at least eighteen (18) years old.

Please note that we reserve the right to change, modify, add, or delete portions of these Terms at any time if doing so is necessary to comply with any applicable law or regulation or to reflect a change in our operational practices, provided that we will use reasonable efforts to provide notice of material changes on the Site. Check these Terms each time you visit the Site to ensure you've read the most recent version. By continuing to use any portion of the Site after these Terms have been modified, you agree and consent to these modifications and their application to you.

If you use any of our other services, your use is contingent upon your submission to and acceptance of the terms and conditions applicable to such services, which will be made accessible to you when you use those other services.


Through the Site, Travolounge provides an online platform for browsing various types of airlines, trains, and other transportation services, temporary accommodations, and lodging (as applicable), event entrance tickets, tourist attraction entrance tickets, tour packages, prepaid credits, vouchers for prepaid sim-card, experiences and tours, and other services (collectively, the "Services"). On the Site, users can make reservations for services offered by hotels, airlines, train or other transportation operators, event promoters, tourist attraction operators, travel agencies, communications operators, and/or other service providers (collectively, "Vendors"). You will be able to book and/or purchase airline tickets, train or other transportation tickets, temporary accommodation and lodging (as applicable), event entrance tickets, tourist attraction entrance tickets, tour packages, prepaid credits, vouchers for prepaid sim-card, experiences and tours, and other services by placing an order on the website. We will send an email confirmation of your reservation. We reserve the right to deny a reservation in accordance with our Terms and Conditions.

Although we will use our expertise and care in performing the Services, we do not verify and do not guarantee that all information provided by Vendors that is available on the Site is accurate, complete, correct, or the most up-to-date information available, and we are not responsible for any errors (including placement and typing errors), obstruction (whether due to temporary and/or partial, damage, repair, or improvement to the Site or otherwise), inaccurate, misleading, or false information.

Changes in market conditions or other events may cause the information given by Vendors on the Site to become erroneous or irrelevant within a short period of time. Please contact Travolounge's Customer Service if you have any issues, and they will assist you.

In providing the Services, we connect you with Vendors via an online platform. You are solely responsible for any responsibilities or liabilities to Vendors, to the degree authorized by law. We make no representations and should not be construed as making any recommendations or suggestions regarding the level of service quality or rating of the Vendors listed on the Site, and we assume no responsibility or liability for any information, content, products, services, or other materials provided or made available by Vendors. Vendors may be offered in the form of distinct classifications based on reviews, ratings, or any other aspect. The rating is computed using automatic algorithms that are subject to modification at our discretion.

We reserve the right, to the extent authorized by law, to not accept any user or booking (or in certain situations to revoke the booking confirmation) at our sole discretion and for any reason, without providing an explanation. The reasons for rejecting a user or booking or canceling a booking confirmation may include, but are not limited to, the following: violation of these Terms, trade or economic sanctions by global or national authorities, embargo, prohibitions in regulations, fraud or theft (or indication or suspicion of fraud or theft), suspicion of criminal activity, suspicious ordering, services not being available or no longer being offered by the Vendor, the user providing inaccurate, erroneous or incomplete information, and the user providing information that is incomplete, inaccurate or otherwise We reserve the right to delete or remove any user's account at any time, either temporarily or permanently. Removed Users may not attempt to access the Site under a different name or by impersonating other users.

In certain circumstances, we may cancel or refuse reservations due to a "Real Issue," regardless of where the error originated. A Real Error is an error on the Site (such as a price error) that no reasonable person would deem proper or make commercial sense. In such a circumstance, the amount charged shall be refunded without further fees.

Each payment associated with the booking or reservation of Services must be made directly to Travolounge's bank account or payment methods. Except where Travolounge is required to hold such payments in trust for the relevant Vendor pursuant to a separate agreement applicable to the relevant Vendor, all such payments will be Travolounge's property, and amounts will be due and payable to the relevant Vendor when the services to which a payment relates are provided, or at any other applicable time required by the relevant Vendor. If the payment is not made directly to Travolounge's bank account or payment methods, Travolounge is not responsible for the validity of the reservation.


By placing a booking, order, or reservation on the Site, you accept and agree to the terms and conditions of applicable Vendors, including their rules regarding cancellation and/or absence, as well as any specific requests you may provide to the Vendors. Before you make a booking, order, or reservation using the Site, please read the Vendors' terms and conditions carefully. Travelodge is not liable for any violations of these terms and conditions or those that are based on the user's particular demands.

Regarding refunds, including chargebacks, and subject to any applicable legal rights you may have, Travolounge reserves the right to withhold or deduct a portion of the amount paid to compensate for the reasonable costs incurred in connection with the cancellation.


In the event of any special requests (for example, rooms to be easily accessible by wheelchair, wheelchair assistance for people with disabilities at hotels or airplanes, change of name, change of date, adding "frequent flyer" points or equivalent, availability of the event's seat tickets, special equipment/tools needed for tour packages or equivalent), the user can include the request when making a reservation on the Site or contact the Vendor directly (as applicable). The request will be handled at the discretion of the Vendor and Travolounge, based on availability and other criteria. Depending on the discretion and/or policy of the relevant Vendor, additional charges and/or fees may be applied to your particular requests. Travolounge is not responsible for the Vendor's availability and/or adherence to your unique requests.

Travolounge maintains the right to cancel any new bookings established through the rescheduling process if the original booking is no longer valid in the event of the rescheduling (including but not limited to changes of date, route, and/or passenger) (including but not limited to instances where the ticket has been used or refunded).


By showing particular destinations, Travolounge does not represent or warrant that travel to such destinations is desirable or risk-free, and Travolounge is not liable for any damages or losses that may occur from such travel. Travolounge is under no circumstances accountable for any mishaps that may occur during your journey or stay. You are solely responsible for selecting your mode of transportation, travel route, and final destination for the duration of your trip. To the extent permitted by law, Travolounge is not liable for any loss incurred if you fail to bring the required travel papers, such as your passport, e-ticket, and e-voucher, or for any other reason attributable to you.

If you purchase round-trip tickets under the same Airline Booking Code (Passenger Name Record, abbreviated PNR), both the departure and return tickets must be utilized in their whole, per the schedule printed on your Travolounge e-ticket. Use of I only the departure or return ticket; or (ii) partial use of any segment of a round-trip flight may render the other ticket invalid and non-refundable. Travolounge is not liable for any repercussions stemming from a breach of these terms and conditions.

You are solely responsible for obtaining, maintaining, and having available for presentation, the appropriate and valid travel permits or foreign entry requirements (including, but not limited to, visas or other travel permits and documents, whether for transit or otherwise) applicable to you prior to finalizing your travel arrangements in accordance with the laws of the country you are traveling from, into, over, or transiting. Travolounge is not obligated and is not responsible for informing you of the necessary travel arrangements and permissions to carry out your travel plans. Travolounge has no responsibility or liability for any losses or damages originating from or relating to your travel permits.


Existing ratings are based on information provided by third parties, such as suppliers, users, or other review websites. Ratings displayed on the website are intended solely for the information of users. We do not verify the rating and are thus not responsible for its accuracy, nor do the ratings indicate an endorsement (or otherwise) from us. Travolounge is in no way responsible or liable for any claims, losses, or responsibility related to the ratings displayed on the website.


Occasionally, we may offer cheaper prices and/or specials. Please note that these booking and refund policies may be subject to varying circumstances and criteria.

If a Vendor provides a promotion directly, the rights and power over the offer are governed by the Vendor's independent terms and conditions and do not extend to reservations made through Travolounge.

Additional fees and reimbursements

Each price mentioned on the Site is subject to certain restrictions, and prices are subject to vary based on booking availability, booking duration, and/or other variables. In some instances, pricing may not include taxes and other service costs (e.g., tips for tour guides, other facility charges (where applicable), and other charges/fees that may result from the usage of services other than those offered by Travolounge). You acknowledge that it is your responsibility to verify the entire amount due and other terms and conditions when the confirmation email is received. You must validate the reservation on the reservation page, and you may cancel the reservation at any moment before to the final confirmation. You will be charged any additional fees incurred due to the use of credit cards or inter-bank fees for shipping expenses, which are indicated in the shown prices. If there is a disparity in the amount paid, Travolounge will notify you through email of the additional amount due. In the event that you cancel the booking prior to paying in full any existing deficiencies, Travolounge will return the amount paid, less any reasonable costs incurred by Travolounge as a result of your non-payment, subject to any applicable legal rights you may have. Contact Travolounge Customer Service if you have any questions regarding the Services. For all other cancellations, Travolounge will investigate and verify applicable bookings prior to issuing refunds of the same amount paid by you, less any applicable costs incurred by Travolounge, including but not limited to processing and administrative surcharges, inter-bank transfer fees, credit card fees, etc. (the "Refund Amount"). Refunds will initially be sent in the form of electronic vouchers (e.g. Travolounge Coupon, Travolounge Points, and/or Travel Voucher from the airline/vendor). Travolounge will work with you to return monies already paid, less the reasonable costs spent by Travolounge (e.g. inter-bank transfer fees). Depending on your original method of payment, refunds may not be instantaneous. Credit card chargeback refunds will be issued if this option is available and you request it.

You can contact Travolounge Customer Service for further information on the projected time frame for receiving your refund, and we will do our best to assist you.

Travolounge is not responsible or liable for any e-tickets, e-vouchers, or other transactions that are terminated due to erroneous transfer amounts, exceeding the time limit for transfers, or any payment that is not made directly to Travolounge's bank account or Travolounge payment channels.

Additional fees imposed by hotels

Please note that unless otherwise noted, all hotel reservation costs displayed on our website (the "Hotel Prices") are dependent on your preferences, such as the required length of stay and the number of guests. Unless otherwise noted, hotel rates are offered per room and per night. You are responsible for confirming that your decision and any extra requests or services are reflected in the price published on the Site and/or in the email-coupon confirmation. Unless otherwise noted, breakfast is typically not included. Hotel resort fees and other necessary costs (see explanation below) as well as municipal taxes, tourist or occupancy fees (where applicable) are your responsibility and are typically not included in the Hotel Rates unless otherwise specified. You are responsible for confirming the accuracy of any explanations or policies offered by the hotel on the Site. Unless otherwise specified, insurance of any type is not included in the Hotel Prices. The regular hotel room reservation is for one or two visitors; an extra bed will typically incur an additional fee. If the hotel is not alerted in advance, it may refuse new guests.

Please note that certain hotels may levy a resort fee, but specific services may incur additional fees (or the like). Generally, the resort charge is not included in the Hotel Rates; additional information will be provided in the hotel's description on the website. You may also be charged directly by the hotel for products and services such as, but not limited to, an energy surcharge, baggage handling fees, the cost of newspaper delivery, in-room security expenses, travel/tour fees, and the cost of cleaning the room in unusual circumstances. This practice of adding hotel fees is beyond the authority of Travolounge.

Typically, incidental expenses and personal consumption costs (incurred during the Hotel stay) are not included in the Hotel Price. These expenses include but are not limited to, parking fees, in-room minibar fees, telephone fees, room service, food and beverage costs, special (gala) dinner costs, movie rentals / on-demand movie costs, and Internet usage fees. During certain peak holiday seasons, some hotels may require guests to partake in their special meals (such as for the New Year, Christmas, Chinese New Year, and other events). These fees are not included in the room rate, however, they will be listed on the reservation form. Please refer to the site's "Hotel Information," "Booking Requirements," and "Cancellation Policy" sections for additional information. If you are uncertain whether a fee is included in the rate, please contact Travolounge Customer Service for clarification.

Some hotels may charge extra for airport transportation or transfer. In order to reach the hotel, it is typical to travel between islands (such as the Maldives) in this manner. This transportation is always provided by or on behalf of the hotel, which is liable for the transportation service. Travolounge does not organize transportation and is not responsible for such services. You acknowledge that Travolounge is not responsible for the quality, safety, frequency, or service level of the transportation services, or for any loss or damage that may arise from using such transportation services.

In some areas, hotels may be legally obligated to collect occupancy tax or local city tax directly from customers. Additionally, government authorities may levy additional taxes and order hotels to collect them directly. You agree to pay all applicable taxes and fees directly to the hotel at check-out unless otherwise noted. If you have any issues with additional fees that may be included in the Hotel Price, please contact the Travolounge Customer Service team.


You must register for an account in order to utilize the Services. When you register to create an account, we will collect and process your personal information, including your name, electronic mail (e-mail) address, and mobile phone number. You are required to give us accurate, comprehensive, and up-to-date information and agree to supply us with any proof of identity we may reasonably request. We will collect, use, disclose, and otherwise handle your personal information in line with our Privacy Statement, which may be found here.

Only you may use your own account, and you represent and warrant that you will not authorize any third party to use your identity or account for any reason unless Travolounge expressly authorizes such usage.

You cannot transfer or assign your account to another user.

You must keep your account password and any other identity we provide secure and confidential. In the event of any leak of your password, resulting in any illegal use of your account or identity, the order(s) received from such unauthorized usage will still be regarded as valid orders, and we will process such order(s) (s). You hereby declare, subject to any legal rights you may have, that Travolounge is not liable for any loss or harm resulting from the misuse of your account in line with this article 9.4.

You are expected to contact us promptly if you no longer have access to your account (e.g., if your account is hacked or if your phone is stolen) so we can temporarily block and/or deactivate your account. Please be aware that you are responsible for your account's activity and may be held liable even if others misuse your account.

Travolounge reserves the right to temporarily block, delete, or deactivate your account at our sole discretion and for any reason without providing a reason for blocking, deleting, or deactivating your account, provided that this does not affect our obligations to provide any Services that you have purchased prior to the account suspension, deletion, or deactivation (unless we also cancel those Services as permitted by these Terms). The reasons for blocking, deleting, or deactivating your account may include but are not limited to, the following: violation of these Terms, prohibitions in law or regulations, fraud or theft (or indication or suspicion of fraud or theft), suspicion of criminal activity, suspicious ordering, you are providing inaccurate, erroneous, or misleading information, your inappropriate behavior, threats, or insults, refusal to provide information, practical impediments, communicable disease, or other unforeseen circumstances.


By joining Travolounge, you are instantly enrolled in our loyalty program, "Travolounge Club," which is managed by Travolounge.

As a member of Travolounge Club, you will have access to the points, promotions, discounts, features, and other perks made available by Travolounge and/or third-party merchants on the Site from time to time. For the avoidance of doubt, we may, to the extent permitted by law, from time to time modify, remove, or make unavailable points, promotions, discounts, features, or other benefits offered by us in accordance with applicable laws, provided that we provide a reasonable amount of advance notice on our website.


Payments are made in the amount and currency specified, exclusive of bank fees and other Travolounge charges.

Taxes and fees are not collected by Travolounge. Taxes imposed by a hotel or city destination are the responsibility of the user.

For all types of reservations, payment must be made within the allotted time frame. Travolounge retains the right to cancel any and all reservations if payment is not received.

The accepted payment options include bank transfer and credit card but are not restricted to them. For bank transfer payments, you must present the bank transfer receipt as evidence of payment for the reservations stated in the Travolounge confirmation email. You must adhere to the instructions outlined in the confirmation email.

For alternative payment methods, such as credit cards, you must adhere to the procedures outlined by Travolounge and/or the applicable payment service provider.

After receiving complete payment, Travolounge will place the order and issue a reservation number, which will include the Booking Code, Customer Name, Number of Bookings, Booking Details, and Phone Number / Extension.

Fraudulent credit card transactions

Travolounge will charge your credit card the full amount for bookings made on the Site at the time of booking and confirmation of the booking (any refund that may be given will depend on the conditions of the existing reservations). Before making a reservation, you must always double-check the reservation details. Travolounge will process all relevant refunds within a fair timeframe. For certain bookings, you may be required to pay the Vendor directly. We employ encryption technologies such as Transport Layer Security ("TLS") and Secure Sockets Layer ("SSL") in order to protect and encrypt your credit card information while it is in transit to us.

In the event of credit card fraud or unlawful use of your credit card by a third party, you are required to report your bank or card issuer as soon as you become aware of the fraudulent or unauthorized use. In such a case, Travolounge is not liable for any credit card fraud or unauthorized use of your credit card by a third party, regardless of whether such fraud or unauthorized use occurred through Travolounge services (including, but not limited to, Travolounge Quick), unless this was caused by Travolounge's fraud, negligence, or wilful action, or as otherwise required by law. Travolounge is not obligated to issue refunds or repayments to you because of such fraud unless otherwise required by law. As a gesture of goodwill, we may present you with a form of compensation, subject to our evaluation and approval. You may only request compensation if such reservations were made through our secure servers and the fraud or unauthorized use of your credit card was the result of our default or negligence and not your own fault while using the secure server, or if you are otherwise entitled to compensation under the law. If the fraudulent or unauthorized use of your credit card occurred through third-party applications or servers, or as a consequence of your own fault or negligence, we are not liable. You must contact Travolounge Customer Service if you suspect unlawful reservations or fraud on the site.

To make a reservation, you must be at least eighteen (18) years of age and possess the full legal ability (or have authorization from your legal guardian). You must use your own credit or debit card, issued in your name, and you must have sufficient cash to cover the transaction fees. Travolounge is not responsible for any fees you incur for allowing a transaction that results in an overdraft of your account.

You are required to give us absolutely accurate information. Travolounge retains the right to decline the acceptance of specific credit cards. Travolounge reserves the right to add or delete different payment options.

In some instances, we may request further information or proof to validate and confirm the reservation, as detailed on the website. Reservations are not guaranteed until a confirmation email containing an e-ticket or voucher is received, and the Vendor may use fraud examination procedures during the booking process. If fraud happens or is confirmed to have occurred, the reservation will be canceled. Travolounge is not responsible for any cancellations made by the Vendor. Reservations will not be processed and will be canceled if more information is not provided.


Travolounge hereby offers the user certain non-transferable and non-assignable limited rights (a "Limited License") to access and use the Site to the extent explicitly permitted by these Terms. In connection with this Limited Licence, we do not grant you any additional rights or licenses pertaining to the use of the Site; any rights or licenses not specifically granted are reserved by Travolounge or other third-party licensees. Content published on the Site, including any information, data, text, pictures, sound, graphics, video, messages, reviews, or other materials (the "Content"), is the sole property of Travolounge or its suppliers and service providers, including but not limited to the Vendors (as applicable). You can use the Site to place orders, and you promise not to submit any fraudulent reservation requests. You hereby declare that you will submit accurate payment information. You also warrant that you have provided an accurate email address, postal address, and other contact information.

You undertake not to use the Site or the Content for commercial purposes, directly or indirectly for other than personal use, for illegal activities (prohibited by law), or in violation of these Terms. You undertake not to edit, duplicate, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell, or resell any information, software, products, or services obtained in connection with the Site without the prior written approval of Travolounge. In addition, you agree not to: use the Site or the Content for commercial purposes without written permission from Travolounge; access, monitor, or copy any Content on the Site using any technology, software, or program, either manually or automatically, for any purpose without written permission from Travolounge; take any action that imposes or may impose an unreasonable burden on the Site or Site infrastructure; create a major link to the Site (including but not limited to the logo), or make a major link to the Site (including (including but not limited to other destinations provided by the Site). This includes, but is not limited to, the following: obtaining or gathering information about individuals, such as email addresses; engaging in fraudulent acts or actions designed to influence a search engine results page ("SERP"), or doing search engine optimization ("SEO"). SEO practices considered unethical or to constitute "spamdexing" include, but are not limited to, cloaking, metadata, title tags, content scraping, link schemes, google bomb, search keywords, hidden text or hidden links, link schemes, comments containing spam and other matters; any other activities which may adversely affect or result in damage to the Site, Travolounge or its affiliates and employees, or Travolounge's reputation; modify or create derivative works based on the Site's content or code

By placing an order on the Site, you represent and warrant that you are not subject to any prohibitions or restrictions imposed by any sanctions program, or any penalties imposed by any anti-money laundering system.


By completing a reservation, you consent to receive an email with an invitation to submit reviews or content reviews regarding the selection of Vendors. Travolounge has sole discretion over whether to publish your review on the Site. Travolounge can display the review, which may include your name, remarks, and service rating.

In providing a review, you agree to ensure that: you own and control all of the rights to the reviews that you provide to the Site; you grant us a perpetual, irrevocable, royalty-free, worldwide, sub-licensable, and transferable license to use your reviews, including all intellectual property rights therein, in connection with our business operations, including the operation and management of the Site; the content of the review is accurate and does not contain any misrepresentation, and the review does not violate any applicable laws or

You are solely responsible for the content of any and all reviews you provide or submit.

Your reviews will not be considered to include confidential information, and Travolounge is not required to treat any review as confidential information. Without limiting the other terms of these Terms, Travolounge reserves the right to utilize reviews as it sees fit, including removing, chopping, changing, or otherwise editing the review. Travolounge shall have no duty to pay for the content that you submit in a review, including but not limited to content that has been altered, removed, or cut. Travolounge shall have no obligation to give, include, or mention writers or other third parties.

In any event, you agree that with respect to the content of your reviews: you do not require any attribution or identification on derivative works; you consent that Travolounge and its employees, successors, and transfer recipients may use all content of reviews submitted to Travolounge in any way, at any time. This includes, but is not limited to, the publication and replication of the review, and you agree not to assert any rights in any review.


All intellectual property rights ("Intellectual Property Rights") in Content on the Site, including but not limited to the copyright, patents, domain names, trademarks, service marks, logos, symbols or other designs, etc., are owned by Travolounge and its affiliated companies, the Vendors, or other third parties with whom Travolounge has a commercial arrangement. All information and materials on the Site, including but not limited to software, text, data, graphics, images, sounds, videos, trademarks, logos, icons, HTML codes, and other codes, may not be published, modified, copied, reproduced, duplicated, or altered in any way outside the confines of the Site without Travolounge's express written permission. If you infringe these rights, Travolounge has the right to file a civil suit against you for the total amount of damages or losses incurred. These infractions may constitute crimes as well.

Certain Intellectual Property Rights belong to Travolounge and/or its related companies. Nothing in these Terms shall be considered as providing you a license or any rights, express or implied, to use, own, distribute, or alter any of Travolounge's intellectual property rights, except as clearly set forth above. Other product and company names on the Site, including names, trademarks, brands, service marks, logos, symbols, and other designs, maybe the property of third parties or used under license. The use of third-party Intellectual Property Rights on the Site does not constitute a third-party endorsement or sponsorship of the Site. Travolounge owns the intellectual property rights to the Site, and you may not use, possess, distribute, or modify any of the Intellectual Property Rights owned by Travolounge and its connected entities without Travolounge's prior written consent.

The entire Content is safeguarded by copyright laws. We and our licensors own the copyright and/or other rights to the Content's selection, coordination, arrangement, and repair, as well as the original content. You may not change, reproduce, copy, perform, display, or publish the Content, in whole or in part, without Travolounge's prior written authorization.

Travolounge is not liable for Intellectual Property Rights owned by third parties or for your and/or any other party's violation of such rights.

You may only use the Site's content for personal, non-commercial purposes. Unless otherwise noted and expressly permitted by the copyright laws, you may not copy, reproduce, redistribute, retransmit, publish, or otherwise exploit commercially any downloads you make from the Site without the owner's consent. Even if you receive the appropriate authority, you are prohibited from making modifications or deletions. You agree that downloading any Content does not grant you any Intellectual Property Rights in that Content.

Travolounge can license the use of open source software from third parties under the GNU General Public License ("GPL") when creating the Site, preparing the source code, and providing software support. Any use by Travolounge of open source software and the Intellectual Property Rights of a third party is with the necessary licenses or permits.


If there is proof of infringement on your Intellectual Property Rights, you or your representative (collectively "Sender") may send a notice containing the following information:

The sender's name and address;

If the Sender is not the owner of the Intellectual Property Rights or exclusive license, then the name and address of the owner of the Intellectual Property Rights must be included.

If the Sender's address is not in Malaysia, the Sender must supply a temporary Malaysia address;

Sender's phone number, fax number (if applicable), and e-mail address;

Sufficient information to establish the existence of intellectual property rights infringement, including the Internet addresses of any electronic copies;

Request from the sender to remove or disable access to the electronic copy or version that infringes;

A declaration that the Sender acknowledges in good faith the violations identified in paragraph (5) of this Clause;

A declaration that the information in the notification is correct;

A statement that the Sender (a) is the owner or exclusive holder of the intellectual property rights that are being infringed; or (b) has the legal authority to act on behalf of the owner or exclusive holder, and (c) is authorized to act on behalf of the owner or exclusive holder.

The statement that the Sender is subject to Malaysian law and that all claims, disputes, controversies, or differences arising from the infringement of intellectual property rights shall first be submitted to the Malaysia Mediation Centre for resolution by mediation in accordance with the Mediation Procedure. The Sender should indicate that they will participate in mediation in good faith and will abide by the conditions of any settlement.

The letter must be signed and physically and electronically delivered to the following address:

We shall review and process notifications in compliance with the aforementioned procedures and Malaysian law.

You agree not to hold Travolounge liable for any losses or damages resulting from fraud, forgery, or fraudulent allegations of intellectual property rights violation.





Nothing in these Terms limits or excludes a party's liability for death or bodily damage caused by that party's negligence, fraud, or any other liability that cannot be restricted or excluded under applicable law.

You agree to indemnify and hold harmless Travolounge and its employees, affiliates, staff, and partners, from and against any and all claims, demands, liability, damage, or loss, including legal fees, that arise as a result of claims of third parties in connection with: (a) your use of the Site; (b) Content that is given, provided or accessed through this Site; (c) your violation of the Terms; (d) your violation of any other rights or obligations; and/or (e) any act or THE ONLY REMEDY AVAILABLE TO YOU IS TO CEASE USING THE SITE.

The Website may contain links to websites owned by third parties. We have no control over these sites or links and are not responsible for their content, privacy practices, or other actions. We or third parties may submit automated search results and provide links to other websites. We make it possible for third parties to deliver, load, transmit, or otherwise make Content accessible. We do not examine and/or have no control over the site, its source, or the Content it contains. You accept that we are not responsible for the content or availability of such sites and resources and that we do not endorse, recommend, or control the origin of such other sites or Content. You hereby undertake to indemnify and hold us harmless from and against any and all liabilities, expenses, loss, or damage, directly or indirectly caused or alleged to be caused by or in connection with the use of or account for such Content, site, or resource.

Travolounge has the entire and absolute right to change, postpone, cease, or halt the Site and/or any portion of the Site, including any Services, and/or your use of the Site, or any portion thereof, at any time and for any reason, without providing you with prior notice.

In the event of termination, you and Travolounge remain bound by the obligations in these Terms, including but not limited to the warranties, indemnification, waiver, and limitation of liabilities that you have agreed to, in relation to any Services that have been partially provided to you but not fully provided as of the termination date.

Travolounge is not responsible to you or any third party for any termination or suspension of your Site access.

You agree and consent to our collection, use, disclosure, and processing of your personal information in accordance with our Privacy Statement, which is available here.

APPLICABLE LAW These Terms (and any disputes arising out of or in connection with these Terms (including any alleged breach or challenge to the legality or enforceability of these Terms)) shall be governed by and construed in accordance with the laws of Malaysia.


In the event of a dispute arising out of or relating to these Terms, the parties shall first discuss in good faith for sixty (60) days from the date of the notice of the dispute to reach an amicable resolution. In the event that a dispute cannot be resolved through mutual consultation within sixty (60) days, it shall be referred to mediation at the Malaysia Mediation Centre in accordance with the Mediation Procedure. The parties agree that if the dispute remains unresolved, the courts of the Republic of Malaysia will have non-exclusive jurisdiction. If you are a consumer and a resident of a country other than the Republic of Malaysia, we may also bring legal action in that country.

These Terms constitute the complete agreement and understanding between you and Travolounge pertaining to their subject matter and supersede any earlier agreements, written or oral, between you and Travolounge pertaining to their subject matter.

If you use the Site for or on behalf of a third party ("Third-party"), such as a family member or traveling companion, you are responsible for any inaccuracy in the information provided in connection with such usage. You must also inform the Third Party of all applicable terms and restrictions. When using the Site for or on behalf of a Third Party, you agree to indemnify and hold Travolounge harmless from and against any and all liabilities, losses, damages, suits and claims, including legal fees, arising out of or in connection with your and/or the Third Party's violation of these Terms or negligence.

These Terms have been drafted in English. Any translation into another language is provided solely for your convenience and education. In the event of a discrepancy between the English version and any other translation, the English version shall prevail. These headings are inserted solely for convenience and shall not affect the interpretation or construction of these Terms.

In the event that any provision is determined to be invalid or unenforceable by a court of competent jurisdiction, such provision shall nevertheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of the remaining provisions. The severed section shall be replaced with a provision that approximates the original wording and intent as closely as practicable.

Failure by either Party to enforce any provision of these Terms at any time shall not be construed as a waiver of its rights to enforce the breach of such provision or any other provision in these Terms, or as a waiver of any continuing, succeeding, or subsequent breach of any provision or other provisions.

Without our prior written consent, you may not transfer or assign your rights or responsibilities under these Terms.

We reserve the right to change, modify, add, or delete portions of these Terms (or the entire document) at any time in order to comply with any applicable law or regulation or to reflect a change in our operational practises, provided that we will use reasonable efforts to provide notice of material changes on the Site. We may modify the Terms at any time by publishing a revised version on the Site. All previous versions of the Terms will be superseded by the most recent version.

Nothing in these Terms is intended to offer any third party the right to enforce any term or confer any benefits under these Terms, except as specifically indicated. It is clearly excluded that the Contracts (Rights of Third Parties) Act (Cap. 53B) and any re-enactment shall apply.

Notices issued pursuant to these Terms shall be deemed given if they are in writing and sent by registered mail, recorded delivery, or an equivalent service to either Party (at our registered address, or otherwise notified).

Travolounge may provide notice to you by a general notice on the Site or to the email address associated with your account. You must provide notice to Travolounge via registered mail or by equivalent means to either Party (at our registered address, or otherwise notified).


Travolounge shall not be liable for any non-performance or violation of these Terms, including but not limited to transaction failure, restricted access to the Site, or any damage or harm to users caused by an act or condition beyond your or our reasonable control ("Force Majeure Event"). Natural disasters (floods, earthquakes), epidemics, riots, a declaration of war, war, military action, terrorist action, embargo, sanctions, changes in laws or regulations, lightning, hurricanes/typhoons/cyclones, labor strikes, demonstrations, airline or hotel bankruptcy or insolvency, and cyber-attacks are examples of Force Majeure Events.

Travolounge is not liable for any damages or losses incurred by any party as a result of the Force Majeure Event.

Please go to the FAQs if you have any additional inquiries about TRAVOLOUNGE.

Accessible here are the terms and conditions that govern the sale of certain products through this Platform ("Secondary TnC"). Your acceptance of these Terms and Conditions constitutes agreement to the Supplementary Terms and Conditions. If you are uncertain whether your reservation is subject to the Secondary Terms and Conditions, please contact us prior to completing the transaction.


Copyright 2022 Travolounge